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Freedom Pet Pass Shipping as Normal During COVID-19 Outbreak

Freedom Pet Pass Shipping All Orders

Update May 11:

On May 11, 2020, manufacturing operations were permitted to resume in Michigan. Our factory is operating at full capacity, and we are experiencing no delays in production or shipping. As usual, all orders are shipped same day or next, depending on the time of day received.

Our entire staff is healthy and excited to be able to work together again.


Update April 6:

We are still shipping orders normally. We have noticed a slowdown with the US Postal Service. We do not typically ship pet doors via USPS unless that option is specifically chosen. However, it may be worth considering the upgrade to UPS Ground shipping during checkout.

UPS has temporarily suspended their guaranteed delivery dates, but we have observed no significant delays in their deliveries.


Freedom Pet Pass is located in Michigan, and we are subject to the recent executive order that suspends normal business operations for non-essential businesses. To that end, our offices and production facility are closed until the order is rescinded or expires. Our employees are staying at home to comply with the governor’s order. Those who can work from home will be doing so.

Freedom Pet Pass is located in Michigan, and we are subject to the recent executive order issued by our governor that suspends normal business operations for non-essential businesses. To that end, our offices and production facility are closed until the order is rescinded or expires. Our employees are staying at home to comply with the governor’s order. Those who can work from home will be doing so.

In spite of this, we are still shipping orders out as normal.

In order to maintain our minimum basic operations as allowed by the executive order, one member of the shipping department will come in each day to ensure orders are shipped. During the time the executive order is in effect, no more than one person is allowed at our facility, and they are only allowed there for the minimum time necessary to complete minimum basic operations.

Parcel carriers, like UPS, FedEx, and both the US Postal Service and Canada Post are considered “critical infrastructure” and are running as normally as possible. As of March 24th, we have not experienced delays with deliveries. Packages are typically left at your door without interaction between the driver and homeowner so as to minimize potential exposure.

During this time, our customer service will remain fully responsive. Because our team is working remotely, you will get a faster response by emailing us or using our web contact form rather than calling our office. You can send your request to: [email protected]

We will continue to monitor the situation and adapt as necessary.

Everyone here at Freedom Pet Pass hopes you and your pets are safe, healthy, and prosperous.

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Wind no longer blows dog door open…another great pet door review

We really appreciate the feedback about the energy efficient dog door we manufacture and hopes this helps solve a very common problem of dog door pet flaps blowing open and leaking air. Maybe you can relate to the following pet door review. All she wants is a dog door that stops the wind.

“Hi Brian,

I just got my new dog door installed today and it is magnificent.  After years of a dog door that blew more wind into the house than you could believe, despite putting new magnets and trying everything we could to make it work, I finally have a dog door that keeps my bedroom warm and toasty.  Last week it was freezing in here, and today it is super warm (I have a woodstove in the next room, but with the old dog door, it didn’t have a chance.).  I worried when I ordered yours that it would not work any better than the old one, but the high quality is immediately clear just on seeing the door, and now that it is in the door, I am so grateful that you figured out how to make a dog door that actually stays closed.  And my dog immediately learned how to use it even though it is a bit different looking from the old one.  I don’t have a digital camera so I can’t post photos, but if anyone has an outside door that has panels in the lower half, my handyperson figured out a great way to install it and I’m sure he’d be willing to share that with anyone else.  I actually was so blown away by how good it was, that I wanted to write this review so others who discover your door via the web will know it’s as good as you promised.  Thanks so much!”
We’re very lucky that we get lots of feedback like this. If you’d like to read more of our testimonials, you can look here: Pet Door Reviews