Frequently Asked Questions

Absolutely! We have many multi-pet households where small dogs and/or cats share a door with their big brothers and sisters. When purchasing the door, you want to size and mount the door so that your biggest dog can use it properly. From there, you may need to provide some accommodation to help your smaller pets use the door. For wall-mounted doors, this could be as simple as a cinderblock for a step or a ramp. For door-mounted doors, you could consider our Pet Step.

Pretty much any dog or cat has the physical capability to open a Freedom Pet Pass pet door. If your pet can push open an unlatched interior door, he or she is capable of using a Freedom Pet Pass dog door.

Particularly shy or reserved small pets may take longer to train, as they may not initially be comfortable overcoming the DoubleMag seal. However, once they get the hang of it, they should be fine.

You can always contact us if you have training questions.

The locking security panel is made from the same acrylic as some grades of bulletproof glass. When the panel is in place, the pet door is as secure as a locked door or window. Not impenetrable, but difficult to access without breaking something.

Yes, very well. There has never been a report of an unwanted animal entering a home through a Freedom Pet Pass pet door.

Smaller animals, like mice, snakes, bugs, etc. do not have the physical capability to overcome the DoubleMag™ airtight seal even if they wanted to do so.

Larger critters, like skunks, possum, etc. do not use the Freedom Pet Pass door because of a combination of lack of incentive and danger signals.
The opaque, insulated, and airtight flap system on the Freedom Pet Pass door mean that inside light, smells and temperatures stay inside where they belong.

To wild animals, the Freedom Pet Pass door is no different than any other section of wall or door. Without the draw of inside light and/or food scents, there is nothing attracting them to the pet door area. The only smell present will be that of your pets, and this is a danger signal to wild animals.

With nothing enticing animals to the pet door and your pet’s odor actively discouraging them, wild animals avoid the Freedom Pet Pass pet door. We have never received a report of a wild animal using a Freedom Pet Pass door.

No. The Freedom Pet Pass insulated flap system remains free and flexible to -40° and below. Low-end doors often use plasticized PVC flaps that can become brittle and crack at temperatures regularly experienced in Canada. The premium SBR rubber core and marine-grade canvas used in the Freedom Pet Pass flaps do not have that issue.

Yes, but it’s complicated and can be expensive. You will need to work with a specialized glass contractor (glazier); this is not a do-it-yourself job. We recommend speaking with your contractor prior to ordering the door, as he or she may want the pet door customized in some way or another to make the installation easier. We are more than happy to work with your contractor to get you the door that you need.

Freedom Pet Pass doors are manufactured in Bay City, MI using locally-sourced components and labor. Over 85% of our purchases are from vendors within 150 miles of our production facility, and over 95% of the value of our product originates from North America (US and Canada). The screws are the only components not made in the North America.

The cellular PVC frame of the Freedom Pet Pass door is very paintable. While the material accepts any exterior paint, best results are achieved with vinyl-specific paints. Search “paint Azek” for tons of tips and tricks (Azek is a popular brand of cellular PVC).

No part of the flap system is paintable.

Freedom Pet Pass offers a 30-day money-back guarantee. If you open the package and are unhappy with the product, you may return it within 30 days for a full refund. Returned products must be in salable (uninstalled) condition to qualify for a refund.

Freedom Pet Pass doors have a limited 3-year warranty against failures due to manufacturing or raw material deficiencies.

We stand behind our products for the long term. Even if your door is outside of warranty, don’t hesitate to write or call. We can often help fix doors without the need to buy anything.

Unfortunately, no we are not. Energy Star does not currently have standards for pet doors, so it is impossible for any pet door to be Energy Star approved at this time.

That being said, we don’t think that a lack of Energy Star standards for pet doors should stop them from being energy-efficient. Our approach is to use the same tests that Energy Star requires for windows and human doors on our pet doors. We have also had our doors tested at an independent laboratory that is approved for running Energy Star testing for windows and human doors.

The results of that testing have led us to be the first and only pet door to be meet pet door standards laid out under California’s stringent Title 24 building code (in fact, we exceed them by a factor of 10!). Our doors have also been included in hyper-efficient certified Passive Houses. We also think the results show that the performance of our pet doors compares very nicely with the performance of Energy Star doors and windows.

Freedom Pet Pass wall-mounted pet doors will work in a wall of any thickness.

This is because they are designed to install very much like a vinyl window. Like a window, the single, fixed piece slides into the rough opening and is fastened into place through the side and head jambs of the pet door (also nail flange if new construction). Also like a window, any remaining wall cavity is then trimmed out with either jamb extensions or a drywall wrap.

The result is a code-compliant installation that is energy-efficient and also aesthetically pleasing.