- Too big is better than too small – if a dog has to squeeze through an opening, it can put dangerous stress on his or her back and knees.
- Size for your tallest dog – buy and mount the door for your tallest dog, and make accommodations to assist smaller pets (such as the Pet Step accessory).
- For tall dogs, the door should be off the floor – most dogs lift their feet up when the walk, naturally going through a door several inches off of the floor with ease.
- If you’re not sure, do some testing – we suggest performing a simple simulation at home so you can quickly and easily see how well your dog will react to any of our doors.
|Size||Pet Opening||Rough Opening||Frame Size|
|XL||16'' x 23''|
(405 mm x 585 mm)
|20¾” x 29”|
(530 mm x 740 mm)
|21¾” x 30”
(550 mm x 760 mm)
|Large||11'' x 17''|
(280 mm x 430 mm)
|15” x 21½”|
(380 mm x 545 mm)
|16” x 22½”
(405 mm x 570 mm)
|Medium||9” x 13”|
(230 mm x 330 mm)
|13” x 17½ ”|
(330 mm x 445 mm)
|14” x 18½ ”
(355 mm x 470 mm)
|Small||6” x 10”|
(155 mm x 255 mm)
|10” x 14½”|
(255 mm x 370 mm)
|11” x 15½”
(280 mm x 395 mm)
Pet Opening – The smallest opening through which your dog will have to pass when using the door. This dimension is used for properly sizing the door for your dog.
Rough Opening – The size of the hole in your door needed to accommodate the Freedom Pet Pass dog door.
Frame Size – The overall size of the frame on the pet door; the footprint of the dog door on your human door.
In-stock doors ship same day*.
Your order will be shipped from our production facility in Bay City, MI, and it will be delivered directly to your home with no additional fees or delays**.
Below is a map with estimates for Ground Express shipping (recommended). Air shipping is available for guaranteed Next Day and 2-Day deliveries. Free shipping may add 1-2 days to the estimates given below, Canada Post may add 4-5 days.
*Orders for in-stock doors received on a regular business day with Ground Express, 2-Day, and Next-Day shipping before 3:30 PM Eastern will ship out same-day. A “best effort” will be made to ship orders for in-stock doors received between 3:30 PM and 5:00 PM the same day. In-stock orders for delivery via Canada Post will ship the same or next business day. In-stock orders with free shipping may be consolidated prior to shipping. Ready-to-build doors or made-to-order doors will ship the day they are assembled.
**By paying the Tax Payment Fee, your sales taxes (GST, PST, HST) will be pre-paid on your behalf, and we pay all other duties and fees associated with shipping from the US into Canada. Customs is cleared electronically (no delay). This applies to all shipping methods except Canada Post, which is ineligible for fee prepayments and electronic customs clearance.
0.03 cfm/sq ft
ASTM E-283, “Standard Test Method for Determining Rate of Air Leakage Through Exterior Windows, Curtain Walls, and Doors Under Specified Pressure Differences Across the Specimen“
NFRC 100, “Procedure for Determining Fenestration Product U-factors“
Installation of a Freedom Pet Pass door-mounted dog door is relatively fast and easy. Any DIYer with the right tools can do it, and it should be a snap for any professional.
Our doors come with illustrated written instructions, and there are step-by-step video instructions available here: link.
Freedom Pet Pass dog doors are engineered to last for years and years with minimal maintenance and come with a 3-year limited warranty against malfunction due to manufacturing or material defects.
If you’re having any problems at all with your door, don’t hesitate to contact us, whether your door is in warranty or if you’ve had it for 10+ years. We’re here to help for the lifetime of your dog door.
Freedom Pet Pass takes pride in providing only quality, energy-efficient pet door products. If you are not 100% satisfied with your purchase, you may return the item within 30 days of delivery, subject to the following return policy:
- This return policy is for doors bought from Freedom Pet Pass directly. Doors bought through distributors or retail outlets must be returned through the place of purchase.
- Please contact us prior to sending a return.
- All items must be received in like-new and resellable condition. Doors that have been installed are not eligible for return.
- Return shipping is customer’s responsibility. We recommend purchasing insurance and using a shipping mode that allows for tracking of packages.
- Once a return is received, the door will be inspected. Upon passing inspection, a return will be issued.
- Customized orders are not eligible for return.
- Returns that do not meet these criteria will be subject to restocking fees and/or rejection of the return.
All pet doors are shipped from our production facility in Bay City, MI.
By default, you will be charged a Tax Payment Fee that corresponds with GST, your PST (if applicable), or your HST. This allows us to ship your door with taxes prepaid, which allows your pet door to be delivered directly to you without any hassle or delay. You will not be charged any duties or additional fees prior to or after delivery if you use the default option.
If you need to claim an input tax credit for the door (for example, if you are reselling it), CRA may not recognize the Tax Payment Fee as proof of paid sales tax for this purpose. If you want to claim an ITC, you may want to have the door shipped with taxes due upon delivery. Contact us to make these arrangements.
DoubleMag™ Seal Technology
10X better than Energy Star standards
Avoid Leaky Pet Doors
Most doggie doors are extremely leaky, which leads to cold, drafty rooms and high energy bills. In fact, over 90% of the energy loss from conventional pet doors comes from air leakage – letting cold air directly into your home. The Freedom Pet Pass dog door with DoubleMag seal is virtually airtight, so it keeps winter air outside where it belongs.
10X Better than Energy Star
The DoubleMag seal is so good, third-party lab testing showed that it is 10X better at preventing outside air from coming in than Canadian Energy Star requirements for windows and human doors.
500X Better than Other Pet Doors
Other brands pet doors don’t actually make a seal. Even those with a “double flap” or magnets to “keep the door closed” aren’t good enough, because they don’t actually seal out the wind and drafts. Lab testing with the “best selling” pet door shows how much better Freedom Pet Pass doors perform. Under official testing conditions, the competitive door leaks over 16 cubic feet of air per minute per square foot. That’s over 500X worse than the Freedom Pet Pass standard of 0.03 cfm/sq ft!
Insulated Dog Doors
Thermal Imaging Shows Freedom Pet Pass Keeps the Cold Out
Left – Standard aluminum-framed dog door
Right – Freedom Pet Pass insulated dog door
Outside temperature was -1° F (-18° C) and indoor temperature was 55° F (13° C). Oranges, yellows, and whites are areas of relatively warm temperature, while purples and blacks are areas of relatively cold temperatures. Temperature scale is on the right of the image.
Insulated Flap System
Freedom Pet Pass doors have a thick, insulated flap to reduce conductive heat loss, which is heat loss through material. Made for cold weather, the flap components will stay flexible and functional to -40 and below.
Insulated Frame Material
The cellular PVC used in our frame is 3,000X more insulating than the aluminum material used in the frames of lesser doggie doors.
With pet doors, most energy loss comes from convective heat loss – cold air blowing in around a poor seal. The Freedom Pet Pass DoubleMag seal eliminates air leaks.
Independent Lab Testing
Actual lab data - not marketing hype
Many dog doors “claim” energy-efficiency with bogus comparisons and no proof.
Freedom Pet Pass dog doors have extensive independent laboratory testing that prove how efficient they are.
Our doors are evaluated using the same tests that are used for Energy Star certification for windows and human doors, and the results show that Freedom Pet Pass doors are 10X better at blocking outside air than requirements for human doors and windows.
Made from the Best Materials
Engineered from the best raw materials for a rugged, long-lasting door
Cellular PVC Frame – Strong, weatherproof, and mold-resistant, and 3,000X more insulating than metal frames used on lower-end dog doors.
Rugged Flap System – The insulated flap system is made from premium materials for maximum energy-efficiency, pet safety, and durability. The flap has an insulating SBR rubber core, protected with marine-grade canvas on each side. The flap seal is made from thermoplastic polyolefin, a material also used for industrial roofing
Locking Security Panel – The locking security panel is made from 100% acrylic, the same material used in many grades of bulletproof glass. The “up-and-in” insertion of the panel means no additional clearance is needed around the pet door.
note: to prevent injury to pets and damage to the door, do not use the security panel to lock your pets outside.
Questions and Answers
Absolutely! We have many multi-pet households where small dogs and/or cats share a door with their big brothers and sisters. When purchasing the door, you want to size and mount the door so that your biggest dog can use it properly. From there, you may need to provide some accommodation to help your smaller pets use the door (like our Pet Step).
Pretty much any dog or cat has the physical capability to open a Freedom Pet Pass pet door. If your pet can push open an unlatched interior door, he or she is capable of using a Freedom Pet Pass dog door.
The locking security panel is made from the same acrylic as some grades of bulletproof glass. When the panel is in place, the pet door is as secure as a locked door or window. Not impenetrable, but difficult to access without breaking something.
Yes, very well. There has never been a report of an unwanted animal entering a home through a Freedom Pet Pass pet door.
Smaller animals, like mice, snakes, bugs, etc. do not have the physical capability to overcome the DoubleMag™ airtight seal even if they wanted to do so.
Larger critters, like skunks, possum, etc. do not use the Freedom Pet Pass door because of a combination of lack of incentive and danger signals.
The opaque, insulated, and airtight flap system on the Freedom Pet Pass door means that inside light, smells and temperatures stay inside where they belong.
To wild animals, the Freedom Pet Pass door is no different than any other section of wall or door. Without the draw of inside light and/or food scents, there is nothing attracting them to the pet door area. The only smell present will be that of your pets, and this is a danger signal to wild animals.
With nothing enticing animals to the pet door and your pet’s odor actively discouraging them, wild animals avoid the Freedom Pet Pass pet door. We have never received a report of a wild animal using a Freedom Pet Pass door.
No. The Freedom Pet Pass insulated flap system remains free and flexible to -40° and below. Low-end doors often use plasticized PVC flaps that can become brittle and crack at temperatures regularly experienced in Canada. The premium SBR rubber core and marine-grade canvas used in the Freedom Pet Pass flaps do not have that issue.
Yes, but it’s complicated and can be expensive. You will need to work with a specialized glass contractor (glazier); this is not a do-it-yourself job. We recommend speaking with your contractor prior to ordering the door, as he or she may want the pet door customized in some way or another to make the installation easier. We are more than happy to work with your contractor to get you the door that you need.
Freedom Pet Pass doors are manufactured in Bay City, MI using locally-sourced components and labor. Over 85% of our purchases are from vendors within 150 miles of our production facility, and over 95% of the value of our product originates from North America (US and Canada). The screws are the only components not made in the North America.
The cellular PVC frame of the Freedom Pet Pass door is very paintable. While the material accepts any exterior paint, best results are achieved with vinyl-specific paints. Search “paint Azek” for tons of tips and tricks (Azek is a popular brand of cellular PVC).
No part of the flap system is paintable.
Freedom Pet Pass offers a 30-day money-back guarantee. If you open the package and are unhappy with the product, you may return it within 30 days for a full refund. Returned products must be in salable (uninstalled) condition to qualify for a refund.
Freedom Pet Pass doors have a limited 3-year warranty against failures due to manufacturing or raw material deficiencies.
We stand behind our products for the long term. Even if your door is outside of warranty, don’t hesitate to write or call. We can often help fix doors without the need to buy anything.
Unfortunately, no we are not. Energy Star does not currently have standards for pet doors, so it is impossible for any pet door to be Energy Star approved at this time.
That being said, we don’t think that a lack of Energy Star standards for pet doors should stop them from being energy-efficient. Our approach is to use the same tests that Energy Star requires for windows and human doors on our pet doors. We have also had our doors tested at an independent laboratory that is approved for running Energy Star testing for windows and human doors.
The results of that testing have led us to be the first and only pet door to be meet pet door standards laid out under California’s stringent Title 24 building code (in fact, we exceed them by a factor of 10!). Our doors have also been included in hyper-efficient certified Passive Houses. We also think the results show that the performance of our pet doors compares very nicely with the performance of Energy Star doors and windows.